Privacy Notice: Your Privacy Is Our Priority at Machu Picchut Travel

+51 960 540 046
Machu Picchu, Cusco, Perú
Mon-Sat: 10 AM – 5 PM

Privacy Notice: Your Privacy Is Our Priority at Machu Picchut Travel

Our Commitment to Protecting Your Personal Data

At Machu Picchut Travel, part of the Tierras Vivas Group (tierrasvivas.com), we are committed to respecting and protecting your privacy. This Privacy Notice explains how we collect, use, and safeguard your personal information when you interact with us — whether you're booking a tour, requesting information, or simply browsing our website.

We understand the importance of your data and the trust you place in us. That’s why we strictly adhere to all applicable data protection laws and are transparent about how we handle your personal data.

This Privacy Notice complies with Peru’s Ley de Protección de Datos Personales – Law No. 29733 and other applicable laws.

This notice outlines:

What personal data we collect
How we collect and use it
The legal grounds for using it
Who we may share it with
Your rights concerning your data

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Who Controls Your Data?

Machu Picchut Travel SAC is the "data controller" for all personal data collected in the context of delivering our services and running our business operations. This means we are legally responsible for determining how and why your personal information is processed, and for ensuring its protection.

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What Information Do We Collect?

We only collect information that is necessary to provide our services or meet legal requirements. The type of data we collect depends on how you interact with us:
Personal Identifiers:
Full name, title, marital status, gender
Email address, phone number, date of birth
Emergency contact details
Clothing size (for gifts like a Machu Picchu t-shirt)

Booking & Travel Details:

Travel plans, accommodation, excursions, dietary or medical needs
Inca Trail permits, Machu Picchu tickets, seat preferences
Passport or ID document details (when required)

Payment Information:

Bank account or credit card information for bookings
Payment history for services you’ve purchased
Health & Medical Information:
Medical conditions or dietary needs to ensure a safe and appropriate travel experience

We only collect sensitive personal data with your explicit consent and limit it to what is necessary to provide your service safely.

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Children’s Data

We take children's privacy seriously. We collect personal data of individuals under 18 only when:
It is provided by a parent/guardian or a school/organization with proper consent.
The child has submitted data online, which we hold until parental consent is obtained.

Children have the same data rights as adults. Parents or guardians can exercise those rights on their behalf.

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Your Data Rights

You have the following rights concerning your personal data:

Access: To know what data we hold and how we use it
Correction: To request updates or corrections
Deletion: To ask us to erase your data (in certain cases)
Restriction: To limit how we use your data
Objection: To stop marketing or certain processing
Withdraw Consent: To revoke your consent at any time

To exercise any of these rights, contact us using the details at the end of this notice. We may need to verify your identity before responding.
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How We Collect Your Information

We collect personal data in several ways, including:

Direct Interactions:

Booking services, filling forms, calling our office, attending events
Participating in competitions, reviews, or submitting feedback

Automated Technologies:

Website usage, cookies, device data, social media interactions

Third Parties:
Airlines, hotels, travel agents, affiliate partners
Analytics services, visa processing agencies, government authorities

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How We Use Your Information

We use your data for purposes such as:

1. Managing your bookings and providing services

2. Communicating changes, updates, or emergencies related to your trip

3. Handling complaints or feedback

4. Managing visa and documentation

5. Sending marketing communications (when permitted)

6. Improving our website and customer experience

7. Fulfilling legal and regulatory obligations

We rely on one or more legal bases to process your data — such as performance of a contract, legal obligations, your consent, or our legitimate business interests.
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Marketing and Your Choices

We may use your information to send you updates, offers, and promotions that we believe are relevant to you. You can unsubscribe from marketing emails at any time by clicking the link at the bottom of the message or contacting us directly.

We do not share your data with third parties for marketing unless you have given us express permission to do so.

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Sharing Your Information

We may share your data with:

Companies within the Tierras Vivas Group
Service providers (e.g., airlines, hotels, tour operators)
Marketing and analytics agencies working on our behalf
Government or regulatory authorities, where legally required
Payment processors, insurance companies, or legal advisors if necessary

We never sell your personal information.

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Data Security

We implement strong security measures to protect your personal information from unauthorized access, loss, or misuse. Access is limited to those who need to know, and our systems are regularly reviewed and tested.

In the event of a data breach, we will notify affected individuals and regulators where required.

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